Privacy Policy

Motherwell and District Women’s Aid

Motherwell and District Women’s Aid (“we”, “us”, or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or contact us through online forms.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Motherwell and District Women’s Aid is a charity providing support services to women and children affected by domestic abuse.

Data Controller: Motherwell and District Women’s Aid
Contact email: [email protected]
Registered address: Flemington Industrial Park, Motherwell, ML1 2NT.

Information we collect

We may collect and process the following personal data:

1. Information you provide via forms

When you complete a form on our website (for example, contact or referral forms), we may collect:

Your name
Email address
Telephone number

Any information you choose to include in your message

2. Website usage data (Google Analytics)

We use Google Analytics to collect information about how visitors use our website. This may include:

IP address (anonymised where possible)
Pages visited
Time spent on pages
Device, browser, and operating system information

This data is collected in a way that does not directly identify you.

How we use your information

We use your personal data to:

Respond to enquiries and form submissions
Provide support or information you request
Monitor and improve our website and services
Ensure the security and proper functioning of our website

We do not use your data for marketing purposes unless you have explicitly consented.

Lawful basis for processing

Under UK GDPR, our lawful bases for processing personal data are:

Consent – where you voluntarily submit information via a form
Legitimate interests – to operate, maintain and improve our website and services
Legal obligation – where required by law

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us analyse how users interact with the site.

Information generated by these cookies is transmitted to and stored by Google. We use this information solely to understand website usage and improve our online services.

You can learn more about how Google uses data here:
https://policies.google.com/privacy

You can opt out of Google Analytics tracking by using browser settings or Google’s opt-out tools.

Cookies

Cookies are small text files stored on your device. Our website uses:

Essential cookies – necessary for the website to function
Analytics cookies – to help us understand website usage

You can control or disable cookies through your browser settings.

Data Sharing

We do not sell or rent your personal data to third parties.

We may share data only where necessary:

With trusted service providers (such as website hosting or analytics providers)
Where required by law or safeguarding obligations

All third parties are required to protect your data and use it only for specified purposes.

Data Retention

We keep personal data only for as long as necessary:

Form submissions are retained only as long as needed to respond or provide support
Analytics data is retained in line with Google Analytics retention settings